Internet Defamation Removal Attorneys

Internet Defamation Removal Attorneys

A Blog Focused on Strategies for Deleting Damaging Online Content

Tag Archives: Businesses

Serving Subpoenas to Unmask the Identities of Website Owners, Domain Registrants

Posted in Defamatory Websites, Identify Anonymous Defamers
When unidentified individuals defame businesses or professionals online, the harmed parties can potentially serve subpoenas on relevant entities for documents containing identifying information about the authors of the online defamation. The way this process often plays out is as follows (noting this is extremely generalized): Party A publishes false and defamatory statements about Party B… Continue Reading

Reporting Harmful Non-Defamatory Google Reviews

Posted in Google, Online Reputation, Other Internet Law Issues
It is generally difficult to convince a website to remove defamatory third-party content without a court order. If person A goes to a website and says person B’s statements about him or her are false, how does that website know whether person A is telling the truth? And, even so, how would the website know if… Continue Reading

How Not to Deal With Negative Online Reviews: Addressing Online Criticism in Light of Pending Federal Legislation on Non-Disparagement Clauses

Posted in Businesses and Executives, False Reviews, Internet Defamation General, Online Reputation
On Tuesday, Sept. 12, the House of Representatives passed H.R.5111, better known as the Consumer Review Fairness Act of 2016. The Consumer Review Fairness Act is a bipartisan bill aimed at protecting consumers who criticize businesses online. More specifically, the legislation is aimed at prohibiting businesses from inserting language in “form contracts” with customers—essentially non-disparagement… Continue Reading

How Businesses Can Protect Their Executives From Online Reputation Attacks

Posted in Businesses and Executives, Internet Defamation General, Online Reputation, Other Internet Law Issues
Businesses are incredibly vulnerable to online reputation attacks.  Virtually anyone with a motive can seriously harm a business’s reputation online.  This issue has been previously framed from a company perspective.  What has not been discussed as much is how company executives are also quite susceptible to being attacked online, and it is just as important… Continue Reading

Protecting Your Business’s Reputation on the Internet

Posted in Businesses and Executives, False Reviews, Online Reputation, Review Websites
According to a recent survey, more consumers are reading online reviews. They are forming opinions more quickly based on those reviews. They are paying close attention to star ratings. And, in general, they are highly trusting of online reviews. These survey results, discussed below, reaffirm just how vulnerable businesses are today on the internet.  Consequently, business… Continue Reading

Gibson to Lead Upcoming Clear Law Institute Webinars

Posted in Defamation Removal, False Reviews, Internet Defamation General, Online Reputation, Webinars
Whitney Gibson will be leading two June webinars through the Clear Law Institute. First, on Tuesday, June 2 from 1:00 to 2:15 p.m. ET, Gibson will lead “Protecting Against, Preventing, and Planning for Online Reputation Attacks.” Then, on Wednesday, June 24 from 3:00 to 4:15 p.m. ET, Gibson will lead “How to Remove Defamation, Negative… Continue Reading

False Competitor Reviews: John Doe Lawsuits & False Advertising Claims

Posted in Businesses and Executives, Competitor Defamation, False Reviews, Identify Anonymous Defamers
There is no denying that online reviews are important for businesses.  After all, customers regularly search them out and are increasingly relying them. According to a 2014 survey of 2,104 consumers, SEO expert BrightLocal found that 88 percent of the respondents had read online reviews for local businesses and 88 percent of the consumers also… Continue Reading

How Businesses Can Protect Against, Prevent and Plan for Online Reputation Attacks

Posted in Businesses and Executives, Defamation Removal, False Reviews, Online Reputation, White Papers
Today, consumers typically form first impressions of businesses based on what they read about them on the internet, particularly on search engines such as Google. In fact, according to a study released by PricewaterhouseCoopers in 2012, 80 percent of the 7,005 consumers interviewed worldwide indicated they researched products online before making purchases. And this figure… Continue Reading

How to Remove False, Defamatory Glassdoor Reviews

Posted in Businesses and Executives, Defamation Removal, False Reviews, Glassdoor, Online Reputation
Founded in 2007, Glassdoor.com is an online “career community” with a database consisting of several million company reviews, CEO ratings, salary reports, job interview reports and more.  But as both the Associated Press and the Wall Street Journal have phrased things – in articles published nearly three years apart – Glassdoor is a website where… Continue Reading

Whitney Gibson to Lead 3/25 Webinar: “Protecting Against, Preventing, and Planning for Online Reputation Attacks”

Posted in Online Reputation, Webinars
On March 25, 2015, Whitney Gibson will be leading an upcoming webinar, “Protecting Against, Preventing, and Planning for Online Reputation Attacks.”  The live online presentation, hosted by Lorman, will take place from 1:00 p.m. to 2:30 p.m. ET that Wednesday, and will include a Q&A session at the end.  This webinar is primarily designed for attorneys,… Continue Reading

How to Remove False and Defamatory Citysearch Reviews

Posted in Defamation Removal, False Reviews, Review Websites
Before there was Yelp, there was Citysearch.  Founded in 1995 as an online guide for finding local businesses, Citysearch helped pave the way into an era of consumers posting online reviews. While Yelp has blown Citysearch and other competition out of the water in recent years, Citysearch is nevertheless still active and businesses are still… Continue Reading

Six Things Businesses Should Consider Before Filing Internet Defamation Claims

Posted in Anti-SLAPP, Businesses and Executives, Internet Defamation General
Even the best businesses cannot always keep every customer, employee, business partner, or other party happy at all times.  Unfortunately, in this day and age, many of these disgruntled parties will choose to take their complaints public by posting disparaging information or content about a company online, which can cause significant damage. Such behavior has… Continue Reading

Businesses Should Create ‘Web Assets’ to Help Protect Against Online Reputation Attacks

Posted in Businesses and Executives, Online Reputation, Other Internet Law Issues
Businesses are best equipped to handle online reputation attacks if they take steps upfront to protect their reputations; take preventative measures to try to thwart or limit attacks; and plan out how to address attacks if (or when) they really do occur. Considering today’s internet landscape and current U.S. laws (such as the First Amendment and… Continue Reading

Businesses Must Not Unfairly Impact Online Reviews

Posted in Businesses and Executives, False Reviews, Online Reputation, Yelp
Today, a business’s online reputation is a large component of how customers and potential customers perceive it.  Businesses must be aware of what customers are saying about them online and via social media. In other words, they must be reading online reviews.  Given the significance of online reviews these days, many businesses are afraid of… Continue Reading

New California Law: Non-Disparagement Clauses Barring Online Reviews are Void, Unenforceable

Posted in Businesses and Executives, False Reviews, Online Reputation
In August 2014, we wrote about a New York hotel that was slammed online when people learned it was fining wedding parties $500 for negative reviews left by their guests.  On Tuesday, California passed legislation prohibiting businesses from doing something just like that: having customers sign non-disparagement clauses agreeing not to post bad online reviews.… Continue Reading

In-House Counsel Guidebook on Handling Internet Defamation, Reputation Attacks (digital version)

Posted in Businesses and Executives, Defamation Removal, False Reviews, Identify Anonymous Defamers, Internet Defamation General, Online Reputation, White Papers
We recently published a digital version of the In-House Counsel Guidebook: How to Handle Internet Defamation and Online Reputation Attacks, which is accessible here. The In-House Counsel Guidebook provides insights for in-house counsel on internet defamation and online reputation matters.  The Guidebook, which was authored by Whitney Gibson, is based on our experience handling hundreds of… Continue Reading

White Paper (PDF) – In-House Counsel Guidebook: How to Handle Internet Defamation and Online Reputation Attacks

Posted in Businesses and Executives, Defamation Removal, False Reviews, Identify Anonymous Defamers, Internet Defamation General, Online Reputation, White Papers
Businesses and professionals are frequently the victims of online reputation attacks, including instances of internet defamation. Given that a legal analysis is often involved when determining how to handle these online attacks, in-house legal counsel will often be asked for input. The In-House Counsel Guidebook provides insights for in-house counsel, based on our experience handling… Continue Reading

Federal Judge: Company May Unmask Anonymous Internet Posters Via Subpoenas

Posted in Cases & Court Decisions, False Reviews, Identify Anonymous Defamers, Other Internet Law Issues
On July 11, 2014, tech news website Ars Technica published a short post about a federal district court judge in Washington who recently granted a company’s request to “unmask” anonymous Amazon.com reviewers and Craigslist posters. Ubervita, LLC is “one of the top sellers of nutritional supplements on Amazon.com,” at least according to the Complaint the… Continue Reading

How In-House Counsel Can Help Shape Their Companies’ Reputations

Posted in Businesses and Executives, Competitor Defamation, Defamation Removal, False Reviews, Identify Anonymous Defamers, Internet Defamation General, Online Reputation
Company reputations today are largely dictated by what is posted on the internet, both about the companies themselves and their executives. Gone are the days where reputation is based on building up and maintaining goodwill with consumers over time. As Jennifer Evans, Chief Risk Officer at ANZ, was quoted in a Deloitte report, “reputations built… Continue Reading

Positive Reviews are Critical to Success of Hotels

Posted in False Reviews, Online Reputation, Travel & Hospitality
Like other businesses, hotels can suffer from a sampling bias when it comes to online reviews: review pages may not be representative of actual customer bases and a disparaging review can carry significant weight. A recent study published in the Aug. 2013 edition of the Cornell Hospitality Quarterly (“CQ”), however, revealed that as hotels receive… Continue Reading