Internet Defamation Removal Attorneys

Internet Defamation Removal Attorneys

A Blog Focused on Strategies for Deleting Damaging Online Content

Category Archives: Online Reputation

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Consumer Review Fairness Act Signed Into Law

Posted in Online Reputation, Other Internet Law Issues, Review Websites
President Barack Obama recently signed the Consumer Review Fairness Act into law. The newly passed law, signed on December 14, 2016, has three main functions. First, it voids provisions in form contracts that limit a person’s right to publish genuine negative reviews online. Second, it voids clauses threatening penalties or fines against the authors of such reviews. Third,… Continue Reading

How to Remove Search Results Linking to False and Defamatory Content

Posted in Businesses and Executives, Defamation Removal, False Reviews, Google, Internet Defamation General, Online Reputation
When people want to learn about a product, service, company or professional, they often go straight to the internet. And, unsurprisingly, a large percentage of people are going directly to search engines. According to PwC’s 2015 Total Retail Survey, of the more than 19,000 people the company surveyed worldwide, 56 percent of them indicated the… Continue Reading

Reporting Harmful Non-Defamatory Google Reviews

Posted in Google, Online Reputation, Other Internet Law Issues
It is generally difficult to convince a website to remove defamatory third-party content without a court order. If person A goes to a website and says person B’s statements about him or her are false, how does that website know whether person A is telling the truth? And, even so, how would the website know if… Continue Reading

How Not to Deal With Negative Online Reviews: Addressing Online Criticism in Light of Pending Federal Legislation on Non-Disparagement Clauses

Posted in Businesses and Executives, False Reviews, Internet Defamation General, Online Reputation
On Tuesday, Sept. 12, the House of Representatives passed H.R.5111, better known as the Consumer Review Fairness Act of 2016. The Consumer Review Fairness Act is a bipartisan bill aimed at protecting consumers who criticize businesses online. More specifically, the legislation is aimed at prohibiting businesses from inserting language in “form contracts” with customers—essentially non-disparagement… Continue Reading

Employers Must Be Careful Using Non-Disparagement Clauses to Discourage Employees’ Negative Online and Social Media Posts

Posted in Employment Law, Online Reputation, Other Internet Law Issues
In recent years, there has been backlash against non-disparagement clauses pertaining to online reviews. In particular, those attempting to restrict honest—albeit negative—feedback about companies.  In fact, California passed a law in August 2014 prohibiting anti-negative review policies. Meanwhile the Federal Trade Commission filed its first ever lawsuit over similar non-disparagement clauses last September. Beyond potentially restricting… Continue Reading

How Businesses Can Protect Their Executives From Online Reputation Attacks

Posted in Businesses and Executives, Internet Defamation General, Online Reputation, Other Internet Law Issues
Businesses are incredibly vulnerable to online reputation attacks.  Virtually anyone with a motive can seriously harm a business’s reputation online.  This issue has been previously framed from a company perspective.  What has not been discussed as much is how company executives are also quite susceptible to being attacked online, and it is just as important… Continue Reading

Mugshots: Public Interest Versus Privacy Debate, Removal ‘Extortion’

Posted in Cases & Court Decisions, Mugshots, Online Reputation, Other Internet Law Issues
The Sixth Circuit Court of Appeals has agreed to rehear its panel’s decision regarding the release of mugshots under the Freedom of Information Act (FOIA). At issue is whether the mugshots are simply public record, obtainable through FOIA requests, or if there are inherent privacy interests. Mugshots have been historically viewed as public record. But mugshots… Continue Reading

Online Reviews: Ten Things You Should Know

Posted in False Reviews, Online Reputation, Other Internet Law Issues, Review Websites, Yelp
Whether you like them or not, it is hard to ignore online reviews. For many businesses, online review pages and ratings are displayed prominently in Google and Bing searches. And many brick and mortar retail stores have “People Love Us on Yelp” stickers displayed on their doors or windows. Speaking of Yelp, according to the… Continue Reading

Why Your Business’s Online Reputation Matters and How to Protect It

Posted in Businesses and Executives, Online Reputation, Other Internet Law Issues
Executives from top businesses around the world have weighed in. And they have indicated that the top risk for their respective companies is their reputation. In 2013, Deloitte released the results of a survey of 300 top management and board members from across the globe. According to the survey results, reputation became the single greatest strategic… Continue Reading

Protecting Your Business’s Reputation on the Internet

Posted in Businesses and Executives, False Reviews, Online Reputation, Review Websites
According to a recent survey, more consumers are reading online reviews. They are forming opinions more quickly based on those reviews. They are paying close attention to star ratings. And, in general, they are highly trusting of online reviews. These survey results, discussed below, reaffirm just how vulnerable businesses are today on the internet.  Consequently, business… Continue Reading

Video: Protecting Your Business’s Reputation Online

Posted in Businesses and Executives, Internet Defamation General, Online Reputation, Other Internet Law Issues, Videos
Vorys’ online reputation and brand protection group has launched a new YouTube channel: VorysInternetLaw. The group plans to publish new videos every two weeks. In the first video, partner Whitney Gibson — who leads Vorys’ online reputation and protection group — discusses four common issues businesses frequently face on the internet: Internet defamation; Traffic diversion using others’… Continue Reading

Gibson to Lead Upcoming Clear Law Institute Webinars

Posted in Defamation Removal, False Reviews, Internet Defamation General, Online Reputation, Webinars
Whitney Gibson will be leading two June webinars through the Clear Law Institute. First, on Tuesday, June 2 from 1:00 to 2:15 p.m. ET, Gibson will lead “Protecting Against, Preventing, and Planning for Online Reputation Attacks.” Then, on Wednesday, June 24 from 3:00 to 4:15 p.m. ET, Gibson will lead “How to Remove Defamation, Negative… Continue Reading

New ‘.sucks’ Domain Name Gives Rise to Extortion Claims, Future Online Reputation Attacks

Posted in Complaint Websites, Domain Names, Online Reputation, Other Internet Law Issues
A new way for disgruntled parties to gripe about businesses is on the horizon: the “.sucks” generic top-level domain, or gTLD. This new domain, intended to “help consumers find their voices and allow companies to find the value in criticism” – at least according to the website of owner Vox Populi Registry Ltd. – has… Continue Reading

How to Deal with Extortionists Threatening Bad Reviews, Other Online Reputation and Brand Attacks

Posted in Businesses and Executives, False Reviews, Internet Defamation General, Online Reputation
Increasingly today, “extortionists” are threatening businesses with potential harmful reviews or posting other damaging content online.  For instance, if a business does not give that person a refund, produce replacement, or discount, he or she could make good on a promise to harm the company online. As part of preventing online reputation and brand attacks, businesses… Continue Reading

Central Florida Apartment Complex’s Anti-Negative Review Policy Backfires

Posted in False Reviews, Online Reputation, Review Websites, Travel & Hospitality
For anyone looking for a place to stay – whether a hotel or an apartment complex – there is no question that, second to price, peer reviews are very important.   Hotels and apartment complexes are well aware of this too and, naturally, their owners and members of management are concerned with negative reviews – in… Continue Reading

How Businesses Can Protect Against, Prevent and Plan for Online Reputation Attacks

Posted in Businesses and Executives, Defamation Removal, False Reviews, Online Reputation, White Papers
Today, consumers typically form first impressions of businesses based on what they read about them on the internet, particularly on search engines such as Google. In fact, according to a study released by PricewaterhouseCoopers in 2012, 80 percent of the 7,005 consumers interviewed worldwide indicated they researched products online before making purchases. And this figure… Continue Reading

How to Remove False, Defamatory Glassdoor Reviews

Posted in Businesses and Executives, Defamation Removal, False Reviews, Glassdoor, Online Reputation
Founded in 2007, Glassdoor.com is an online “career community” with a database consisting of several million company reviews, CEO ratings, salary reports, job interview reports and more.  But as both the Associated Press and the Wall Street Journal have phrased things – in articles published nearly three years apart – Glassdoor is a website where… Continue Reading

Whitney Gibson to Lead 3/25 Webinar: “Protecting Against, Preventing, and Planning for Online Reputation Attacks”

Posted in Online Reputation, Webinars
On March 25, 2015, Whitney Gibson will be leading an upcoming webinar, “Protecting Against, Preventing, and Planning for Online Reputation Attacks.”  The live online presentation, hosted by Lorman, will take place from 1:00 p.m. to 2:30 p.m. ET that Wednesday, and will include a Q&A session at the end.  This webinar is primarily designed for attorneys,… Continue Reading

Businesses Should Create ‘Web Assets’ to Help Protect Against Online Reputation Attacks

Posted in Businesses and Executives, Online Reputation, Other Internet Law Issues
Businesses are best equipped to handle online reputation attacks if they take steps upfront to protect their reputations; take preventative measures to try to thwart or limit attacks; and plan out how to address attacks if (or when) they really do occur. Considering today’s internet landscape and current U.S. laws (such as the First Amendment and… Continue Reading

Businesses Must Not Unfairly Impact Online Reviews

Posted in Businesses and Executives, False Reviews, Online Reputation, Yelp
Today, a business’s online reputation is a large component of how customers and potential customers perceive it.  Businesses must be aware of what customers are saying about them online and via social media. In other words, they must be reading online reviews.  Given the significance of online reviews these days, many businesses are afraid of… Continue Reading

New California Law: Non-Disparagement Clauses Barring Online Reviews are Void, Unenforceable

Posted in Businesses and Executives, False Reviews, Online Reputation
In August 2014, we wrote about a New York hotel that was slammed online when people learned it was fining wedding parties $500 for negative reviews left by their guests.  On Tuesday, California passed legislation prohibiting businesses from doing something just like that: having customers sign non-disparagement clauses agreeing not to post bad online reviews.… Continue Reading

In-House Counsel Guidebook on Handling Internet Defamation, Reputation Attacks (digital version)

Posted in Businesses and Executives, Defamation Removal, False Reviews, Identify Anonymous Defamers, Internet Defamation General, Online Reputation, White Papers
We recently published a digital version of the In-House Counsel Guidebook: How to Handle Internet Defamation and Online Reputation Attacks, which is accessible here. The In-House Counsel Guidebook provides insights for in-house counsel on internet defamation and online reputation matters.  The Guidebook, which was authored by Whitney Gibson, is based on our experience handling hundreds of… Continue Reading

Hotel Warns Against Negative Reviews, Receives Flood of 1-star Ratings

Posted in Online Reputation, Travel & Hospitality
Being open to honest feedback and encouraging consumers to voice their opinions is not a terrible thing for businesses — even if that includes some negative or constructive criticism.  What a business should not do is enact a policy or take some other action to discourage people from posting negative reviews. And a hotel in New… Continue Reading

White Paper (PDF) – In-House Counsel Guidebook: How to Handle Internet Defamation and Online Reputation Attacks

Posted in Businesses and Executives, Defamation Removal, False Reviews, Identify Anonymous Defamers, Internet Defamation General, Online Reputation, White Papers
Businesses and professionals are frequently the victims of online reputation attacks, including instances of internet defamation. Given that a legal analysis is often involved when determining how to handle these online attacks, in-house legal counsel will often be asked for input. The In-House Counsel Guidebook provides insights for in-house counsel, based on our experience handling… Continue Reading